Day in the life
Picking begins with Jon and his crew out in the fields, in all weathers, ensuring that only the freshest blooms are packed and sent out for you. The flowers are picked in bud and brought into our cool stores where they wait to be sorted and graded later in the day.
Ruth opens the office and turns on the computers. This is the time for listening to the answer phone messages, dealing with emails that have come through during the night and downloading orders from the Internet. The address and message card labels are printed and ready for the morning's pack.
The office team arrive and the telephones are manned. The office team also help the shed team to pack the flowers so you can be sure the person taking your call really knows all about the flowers being sent .
Out in the packing shed Neil and his team are busy packing the best quality flowers for the day's send. All flowers are sleeved and sent with foliage and ribbons, wrapped in tissue and carefully packed in our sturdy presentation gift boxes with your personal message. If you want something a little different such as gold packaging for a Golden Wedding Anniversary just ask we will always do our best to accommodate special requests - often at no extra charge.
Steph, our farm florist, is in charge of making sure our seasonal bouquets and sprays are designed to make use of as many local flowers as possible. Steph only chooses flower varieties that will last well in the post and takes great care to prepare and condition them carefully ensuring their safe arrival at their destination and maximum vase life.
The post boat calls to tell us which quay they will be using and what time they will arrive - this all depends on the tide and the weather.
Flowers are taken by van to the quay where they are loaded on to the post boat. This boat travels from St Mary's each day, in all weathers, bringing the day's mail from the mainland and carrying our boxes of flowers back to St Mary's again. It is strenuous work carrying all those sacks of flowers down the quay steps! Once on St Mary's the flowers are taken to the airport, where they are flown out by plane to Lands End. The Royal Mail do an excellent job, ensuring that most of our flowers arrive at their destination the very next day.
The incoming post is delivered, opened and sorted. The office team are very busy making sure all the post and internet orders that arrive before lunchtime are processed in time for the afternoon post boat. Speed and accuracy are very important as many of these orders will have to be dispatched today. This is the time when the office is busiest.
Lunchtime brings a slight lull but phones still have to be manned and flower boxes are still being packed. A chance for our hard working team to take a break and enjoy the island, it is only a few minutes walk to the beach and the dogs are always glad of a run!
Work continues and the final batch of boxes are packed. The mail sacks are loaded into the van ready for the last post boat of the day but don't worry we are here to take your orders right up to 6pm!
The outside crew bring in from the fields the last of the flowers they have picked, ready to be graded, sorted and tied into bunches. Only the finest quality flowers are used in our bunches. They are then stored in a long-life solution in our cold stores. This ensures the flowers are in optimum condition, ready for dispatch.
There is plenty to do - Neil is busy in his office talking to the Royal Mail about tomorrows send , Ruth is sorting out staff rotas and training whilst Jackie is trying to get the accounts to balance!
The packing shed team tidy up before going home - at most it is only 5 minute commute to cycle home.
All is quiet, the office closed, packing shed tidy, cold store full of flowers. The answer phone has been switched on and the internet is available all night to take your orders ready for the next day.