Help and frequently asked questions

My Account

My email address/password isn't being recognised:

If you can't remember which email address you registered with please give us a call 01720 422 169 or drop us an email and we can check the details we have for you.

I can't remember my password:

I haven't received my password reset email:

I've tried all of the above and I still can't access my account, grrrr!

Something as simple as a missing letter or full stop from an email address can cause no end of problems, so if you really are having trouble please do get in touch. Call 01720 422169 or drop us an email

Don't forget you can always order as a guest if you are at the end of your tether!


The payment screen has frozen:
The most common reason for this to happen is that some of the card details have been entered incorrectly or extra information has been filled in.

Please check the following:


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