Payment and ordering questions

Payment

Which payment methods do you accept?

We will accept payment by most major credit and debit cards excluding Diners Club and American Express. Payment will be taken at the time of ordering.

Why is my payment not going through?

The most common reason for this to happen is that some of the card details have been entered incorrectly. Please double and triple check all the card details requested making sure you can clearly see the tiny numbers on your card.

Occasionally there are very short term technical glitches between the secure systems that process payments, please just resubmit your card details. You will not be charged twice. 

Do you have a blank screen after inputting your card details and are unable to complete the payment process?  On very rare occasions your bank might do an extra security check. This tends to happen if you haven't shopped with us before or it can just be a spot check. Unfortunately some of the messages sent by the banks are currently not displaying, hence the blank screen. If this happens please contact us as soon as possible and we will be able to help.  

Ordering online

How do I cancel or amend an order?

If you are in the process of ordering online you can edit your order before checkout.

If you have completed your order and need to change something then please call our office team on 01720 422 169 or email [email protected].

For urgent changes it is always best to call.

Please note that if your flowers are due to be posted on the day of ordering it may not be possible to make any amendments.

I don't have the full address, is this a problem?

To ensure that your flowers are delivered safely we do require a complete address including house name or number and a full postcode.

Royal Mail has a handy website to allow you to look up postcodes or if you are really struggling please contact us and we will do our best to help you.