Frequently asked questions about ordering with Scilly Flowers

The below is a summary of our Delivery page. To visit that page click below.

Delivery

How do we send your flowers?

Your flowers will be packed and then posted to the mainland by 1st Class Royal Mail. They are transported to the mainland by plane or by ship after which they join the mainland post service.

How much do you charge for postage?

All of our prices include postage and packaging.

When will my flowers arrive?

Your flowers will arrive within 1-2 days of the delivery date you have chosen. Most flowers arrive the day after they're posted but we can't guarantee this. In the run up to Christmas, Royal Mail are particularly busy and delivery may take a little longer. For this reason December delivery dates are to be treated as approximate.

Can I track my order?

We send all our orders by 1st Class Royal Mail which isn't a tracked service. For this reason we do not send emails when your order is dispatched or delivered.

What happens if no one is home?

All our boxes are clearly labelled, ‘Fresh flowers please leave’. The postman makes the final decision to leave them or not. In the vast majority of cases flowers are left in a safe place.

Do you send overseas?

Sorry, no. We can only send to UK addresses (including the Channel Islands and the Isle of Man) but we're unable to deliver to PO boxes or BFPO addresses.

Can I make a change to my order?

Once we have printed the delivery label this is not always possible. Most of the time the delivery labels are printed the day before the flowers are posted but at busy times, such as Christmas, it can be up to 3 or 4 days in advance.

What if I don't have the full address?

We do need an accurate address including the correct postcode. We'll do our best to help but it is ultimately your responsibility to supply us with the correct delivery address.

When do I need to order by?

We post flowers from our farm on Monday to Thursday. Normally we need to receive an order by 12 noon to post it out the same day but occasionally we might stop taking orders earlier. At busy times, such as Christmas and Mother's Day, our posting pattern changes.

What if travel links to Scilly are disrupted?

Due to our remote location, delays occasionally occur, normally due to weather, this is why we don't guarantee a specific delivery day.

The below is a summary of our How our service works page. To visit that page click below.

How our service works

Picked

We grow scented flowers year round. In the winter, we grow the traditional flower crop of the Isles of Scilly, scented narcissi and in the summer, we grow scented pinks. In between these main crops we grow a variety of other flowers.

As the flowers come direct from where they are grown outdoors without additional heat or light, not only are you sending a gift of the freshest flowers for a great price but they’re environmentally friendly flowers too.

Packed

Once the details of your order have been checked the delivery label is printed. In our packing shed your flowers are simply but beautifully wrapped only in paper to minimise plastic packaging and placed snugly in a sturdy cardboard box.

Posted

All our flowers are sent by 1st Class Royal Mail. Once packed the flowers are taken by post boat to the main island of St Mary's and then onwards by plane, or occasionally boat, to join the mainland postal network.

Most of our flowers arrive the next day or the day after they leave us but due to our remote location we do occasionally have delays due to weather. All our flowers are guaranteed.

Perfect

Once the flowers arrive it is crucial that they are trimmed, watered and fed, this makes sure they can be enjoyed for as long as possible. In each box along with your message we pack flower food and flower care instructions. And don’t forget any problems please let us know.

How to redeem your voucher

You need to go to our - Redeem my voucher page. To visit that page click below.

Redeem my voucher

How do our vouchers work

Our gift vouchers come as an attractive card with your personal message typed inside. It does not show the monetary value of the gift, there is just a code, so we know how many flowers to send. All the recipient has to do follow the instructions on the card to arrange delivery of their flowers at for a date that suits them. You can see our vouchers and buy them on our voucher page. To visit that page click below.

Buy gift vouchers

How can the voucher be redeemed?

The voucher can be redeemed by filling in an online form, emailing: [email protected], calling: 01720422169 or posting the from on the voucher to Churchtown Farm.

Do the vouchers have an expiry date?

No, whenever it is sent back we will honour it.

Different flowers at different times of year

Naturally, the varieties sent when a voucher is redeemed will vary according to the time of year. If you require specific details about which flowers will be sent when redeeming a voucher, please contact us.

Do you do email gift vouchers?

Yes we can but most of the time we don't have them for sale on our site. If you would like this service you can always contact us and request it.

Which payment methods do you accept?

We will accept payment by most major credit and debit cards excluding Diners Club and American Express. If you have Apple or Google Pay set up on your device, you can use that. Payment will be taken at the time of ordering.

Why is my payment not going through?

The most common reason for this to happen is that some of the card details have been entered incorrectly. Please double and triple check all the card details requested making sure you can clearly see the tiny numbers on your card.

Occasionally there are very short term technical glitches between the secure systems that process payments, please just resubmit your card details. You will not be charged twice.

Do you have a blank screen after inputting your card details and are unable to complete the payment process? On very rare occasions your bank might do an extra security check. This tends to happen if you haven't shopped with us before or it can just be a spot check. Unfortunately some of the messages sent by the banks are currently not displaying, hence the blank screen. If this happens please contact us as soon as possible and we will be able to help.

How do I cancel or amend an order?

If you are in the process of ordering online you can edit your order before checkout.

If you have completed your order and need to change something then please call our office team on 01720 422 169 or email [email protected].

For urgent changes it is always best to call.

Please note that if your flowers are due to be posted on the day of ordering it may not be possible to make any amendments.

I don't have the full address, is this a problem?

To ensure that your flowers are delivered safely we do require a complete address including house name or number and a full postcode.

Royal Mail has a handy website to allow you to look up postcodes or if you are really struggling please contact us and we will do our best to help you.

What is my account?

You will only have an online account if you chose to set one up after placing an online order. If you have an account you will be able to access your address book, order history and you can set up reminders for any special occasions.

How do I create an account?

When you place an order with us you will be able to create an account at the check out stage if you wish. You have to make a purchase through our website and choose to set up an account at the end to have an account on our website.

Can I order without creating an account?

You most certainly can. All you have to do is ignore any prompts to log in and select to check out as a guest.

How do I amend my account details?

In the top right of our website you can 'sign in' to your account - the little head and shoulders icon. Here you can edit any of your details, your address book and reminders.

There seem to be orders and addresses missing from my account?

Our internet connectivity is not robust due to our remote location on the Isles of Scilly. Because of this orders placed over the phone or by post will not show up in your on-line account as they are stored on a separate system.

My email address/password isn't being recognised:

Have you ordered online with us before and chosen to create an online account? If not you will need to do this at the end of the ordering process. If you have ordered over the phone you will not automatically have an account on our website.

Our passwords are case sensitive, please check and try again.

Might you have created your account using a different email address?

I can't remember my password:

No problem at all, simply click on the 'I've forgotten my password' link on the log in page and we'll send you an email to reset your password.

I haven't received my password reset email:

Have you checked your junk/spam folders? Sometimes our password emails can end up there. (Adding our email addresses to your safe senders list can help prevent this from happening in the future).

Are you sure you have ordered online with us before and created an online account?

Might you have registered using a different email address?

I've tried all of the above and I still can't access my account, grrrr!

Something as simple as a missing letter or full stop from an email address can cause no end of problems, please do one last check.

If you really are having trouble please do get in touch. Call 01720 422169 or drop us an email [email protected]

Don't forget you can always order as a guest if you are at the end of your tether - you don't have to sign in.

How can I set up a subscription, it isn't in the website shop?

Because it is bespoke we need to set it up to really suit you. The best way to do this is to fill in the form on our Subscription page and we will get back in touch and take it from there. You can visit that page by clicking below.

Bespoke gift subscription

What flowers will be in my subscription?

From October-Easter we send scented narcissi, from May-September we send scented pinks. In the gaps in between these seasons we send a mixture of other flowers, some grown on Scilly and others not.

How much does a subscription cost?

The price will be the price of the pack you choose multiplied by the number of deliveries.

Can I pay for my subscription upfront?

Yes of course. We're happy for you to pay in one go or as the flowers are sent out if you prefer to spread the cost. Most importantly, unlike some other subscription services, we will never ask you to set up an open ended payment method such as a direct debit.

What is bespoke about it?

You can set it up just to suit you in terms of the time interval between deliveries, how long it runs, how many flowers are sent, if you want a letter explaining the whole gift or not and you or the recipient can get in touch to pause it, for example, if a holiday comes along.

How does my friend know how long it runs for?

We can send a letter by post or email before the first delivery of flowers or in with the first box of flowers explaining the gift. Please make sure to tell us if you want this as we won't assume you do. An example of the letter can be found on the Subscription page.

The Isles of Scilly is made up of the main Island of St Mary's and the inhabited 'off islands' of: St Agnes, Tresco, Bryher and St Martin's. All these Islands are covered by the UK postcodes TR21.... - TR25 ...

We are based at Churchtown Farm on St Martin's and can deliver flowers anywhere on the Isles of Scilly Monday to Friday, weather and tides permitting.

Delivery to St Martin's

Gift boxes of flowers for St Martin's delivery

Nowhere on St Martin's is very far away from the farm so we can deliver flowers in person. The price charged will be the same in our website shop but your flowers will be presented as a hand tied bunch. You can order online through the shop but if you want a specific day or a larger bouquet it is best to email or call 01720 422169. Please note, we can't deliver at the weekends.

Delivery to Tresco, Bryher and St Agnes

Delivery by Royal Mail:

Our gift boxes of flowers that we send anywhere in UK by post can also be posted to any address on the Isles of Scilly. The only difference is they move through the local postal system, eliminating the need to travel to the mainland and back. To see the flowers we have available, the prices and to order please go to our website shop. Delivery times by post will be the same as to the mainland, 1-2 day, but they nearly always get there within one day.

Delivery on a specific day:

We can often arrange to have flowers delivered on a specific day but it does depend on the availability and timings of interisland boats. You would need to provide us with contact details for someone on the destination island who is willing to collect the bouquet from the quay for you. We will need to know your requirements and check if we can meet them so it is best to email or call. There will be an extra charge for this service and we can't deliver at the weekends.

Delivery to St Mary's

Delivery by Royal Mail:

Our gift boxes of flowers that we send anywhere in UK by post can also be posted to any address on the Isles of Scilly. The only difference is they move through the local postal system, eliminating the need to travel to the mainland and back. To see the flowers we have available, the prices and to order please go to our website shop. Delivery times by post will be the same as to the mainland, 1-2 days, but they nearly always get there within one day.

Delivery on a specific day:

Unfortunately, we are not able to offer same day delivery to St Mary's.

Special occasion flowers

We recommend that you get in touch with Steph Haggerty, she runs Island Bride Flowers , call 07793 560032, and is also based on St Martin's. We are very lucky to have such a talented florist on our doorstep. Steph loves using island-grown flowers from her own flower patch, our farm and other island growers. Don't be misled by the name of her website, she will be happy to discuss your requirements whatever the occasion.

The below is a summary of the information on our Flower care page. To visit that page click the link below.

Flower care

Your flowers may be dehydrated after their journey from the Isles of Scilly but will perk up if you follow these instructions.

Cut 2.5cm (1") from the bottom of the stems.

Remove foliage that sits below the water line.

Add the flower food to nice clean water.

Flowers like...

...cool places away from sources of direct heat
...clean water, if the water goes cloudy there are a lot of bacteria that will reduce vase life. Remember to change the water.
...being away from fruit because as it ripens it gives off gas that will effectively ripen your flowers!
...not being in metal containers as they neutralise the effect of the flower food.